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 Like all special things, candles require care. Following these instructions will allow you to make the most of your candle experience!

Candle care instructions:

• Always trim the wick to 4mm before lighting (the golden rule!). No candle wick trimmer? No problem. A nail clipper should also do the trick!
• Allow the wax to melt to the edges of the jar before lighting out the candles. This prevents tunnelling and will also allow you to maximize the scent!
• Never leave a candle burning unattended or near drafts and anything flammable.
• Stop burning your candle when 10mm of the wax remains.
  5. Light out your candle using a snuffer
  

Candle tunnelling happens when a candle burns down its center, leaving a ring of solid wax around the outer edges. This occurs when the candle doesn't have enough time to melt to the sides, typically around 2 hours fully. The remaining wax prevents the candle from achieving its maximum burn time, and the wick becomes harder to light, eventually overwhelmed by the melting wax.
Fortunately, there are several measures you can take to promote an even and efficient burn, minimizing leftover wax. One effective approach involves using aluminum foil:

• Start by lighting your candle. Then, position a hole in a piece of aluminum foil over the top of the candle. This helps the candle retain heat and melt the hard wax rim along the sides. 
• While keeping a close eye on the candle, let it sit for 1-2 hours. Check on it every half hour; eventually, you'll achieve an even melted wax pool. Please take caution when removing the foil, as it will be hot!
• If excessive liquid wax has submerged the wick, use tissue paper to absorb the extra wax (when the candle is unlit) and level out the wax surface.

 Sustainability is at the core of what we do! Our candles use 100% natural soy wax (yay, no paraffin!), lead-free cotton wicks and non-toxic fragrances, which are phthalate and paraben-free. Our packaging boxes and thank you cards are all plastic-free, recyclable and biodegradable. Our packing peanuts are plant-based, biodegradable and made of organic starch (they decompose in water within minutes!). On top of that, we donate 5% of profits to provide solar lights to developing countries. This is to help replace the use of kerosene lamps, which are more harmful to the environment than carbon dioxide 

  Feel free to email us to discuss custom orders - we would be happy to help! We are also open to accepting wholesale orders from retailers that align with our brand. Please reach out to us at hello@serenewick.com and provide us with your details. 

If an order is shipped with a missing or incorrect address, the customer will be responsible for the shipping fee + return fee. This fee covers the expenses incurred by our shipping partner for handling the returned package. If you do not want the order, we can issue a store credit for the total amount, excluding the original shipping fee. It is important to note that, as a small business, we cannot absorb these costs. We greatly appreciate your understanding in this matter.

If your order has not yet been shipped and you notice an issue with the address, please email us immediately, and we will do our best to fix the situation before the order is dispatched!

 Typically, items are shipped with regular Canada Post, meaning they should arrive within 2-3 working days if you need faster shipping (e.g., next-day delivery). 

 Typically, items are shipped with regular Canada Post, meaning they should arrive within 2-3 working days if you need faster shipping (e.g., next-day delivery).